Terms and Conditions

Hanwell Wine Estate and Rural Antics Terms and Conditions

These terms and conditions form the basis on which you can visit us and use our website.  Please read them carefully as they contain important information.

For your order of wine from Hanwell Wine Estate to be fulfilled you must agree to our terms and conditions. By registering on the website or purchasing through it you are automatically agreeing to these terms and conditions.

We reserve the right to alter these terms as we see fit or as law dictates by changing the details on this page.

  1. General terms and conditions

This site is owned and operated by Hanwell Wine Estate, Melton Road, Hickling Pastures, Melton Mowbray LE14 3QG. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our products, events or website, you can contact us at info@hanwellwine.co.uk.

  1. The contract between us:

We must receive payment of the whole of the price for the products/services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us.  Only at this point is a legally binding contract created between us.

  1. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

  1. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Hanwell Wine Estate. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

  1. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.

  1. Viruses, hacking and other computer problems

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

  1. Availability

Orders are fulfilled in line with stock availability – from time to time we may need to substitute an ordered wine, if we need to do this we will inform you and substitute the product with another of equal or greater value based on Recommended Retail Price.

  1. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

  1. Price

The prices payable for services that you order are as set out on our website.  As at Jan 2019 we are not registered for VAT, however if this changes all prices will be inclusive of VAT at the current rates that are correct at the time of entering information. All prices are quoted in GB pounds sterling.

We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. In the event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown.

  1. Payment terms

We will take payment upon receipt of your order from your credit/debit card or your paypal account. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

  1. Cancellation rights

11.1      Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you may cancel your order at any time until 14 working days after order confirmation. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in a saleable condition to us.

11.2      Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post or e-mail).

  1. Cancellation by us

12.1      We reserve the right not to process your order if:

12.11   We have insufficient staff or resources to deliver the services you have ordered;

12.1.2   We do not provide services to your area or Country; or

12.1.3   One or more of the services you ordered was listed at an incorrect price due to a typographical error; or

12.1.4   Your order is for wine and we have reason to believe you are under 18 years old.

12.2      If we do not process your order for the above reasons, we will notify you by e-mail and will credit your account any sum deducted by us from your credit/debit card/paypal account as soon as possible, but in any event within 14 days.

  1. Delivery

13.1      We use an excellent courier who will require a signature on delivery, if you are unlikely to be home you might prefer to use your work address. In the unlikely event that delivery is delayed, due to no fault of our own, we cannot accept responsibility.

13.2      We do not accept deliveries outside of the UK mainland.

13.3      For orders of wine, our couriers reserve the right to refuse delivery if they believe the recipient is under the legal age to drink alcohol – they are within their rights to ask for identification to prove age of the person signing for the delivery.  The only accepted forms of identification are: PASS approved ID card (http://www.pass-scheme.org.uk/), Photo Driving Licence or Passport.

13.4      Once the order has been delivered, according to your original delivery instructions, it becomes the recipient’s responsibility. This does not affect your rights under the consumer protection Act.

  1. Returns

14.1      If some or all of the bottles of wine are broken or spoiled when they are delivered you should notify us as soon as possible. Photographic evidence of the breakage is required and must be emailed at the time of notification. Email pictures to info@hanwellwine.co.uk

14.2      You must notify us of all wines which are due to be returned for any of the reasons stated in these terms within 24 hours from delivery of the wine.

  1. Age restricted products

We at Hanwell Wine Estate enforce Challenge 25.  If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over when you buy alcohol. If you are under 18 you are committing an offence if you attempt to buy alcohol.

  1. If there is a problem

16.1      If you have any questions or complaints about the services please contact us.  You can do so at info@hanwellwine.co.uk.  At Hanwell Wine Estate we aim to deal with all enquiries fairly & confidentially. Most issues are resolved immediately, but where if this is not possible, we will keep you informed about progress until resolution.

  1. Liability

17.1      We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

17.2      Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

17.3      Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

18        Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Hanwell Wine Estate, Melton Road, Hickling Pastures, Melton Mowbray LE14 3QG or email info@hanwellwine.co.uk and all notices from us to you will be displayed on our website www.hanwellwine.co.uk and updated from time to time.

19        Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

20        Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

21        Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

22        Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

23        Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Event booking terms and conditions

These terms and conditions describe how Hanwell Wine Estate and Rural Antics (“We”, “Us”, Our”), enable you (“You”, “Your”) to make a booking of any of Our workshops, parties or meetings (“Events”).

All bookings are subject to availability of the Event and formal acceptance by Us.  We will confirm such acceptance to You by sending You an email stating that the booking has been confirmed (the “Booking Confirmation”).  There is a limited number of places at each Event and these will be allocated in order of receipt of bookings.

Please understand that if You refuse to accept these terms and conditions, You will not be able to book any of Our Events.

  1. Registering details on a booking form, will constitute a booking and all bookings will be subject to these terms and conditions.
  2. Payment is required by the date of the course, either online at time of booking or on arrival prior to the start time. Your booking will not be secured until payment is received.
  3. Cancellation must be notified to us by email or the contact us form below at least 14 days before the event, in which case a full refund will be made. Alternatively if an individual is unable to attend they may nominate someone else to attend in their place, or the individual may transfer to another event within the same price band, provided changes are notified to us at least 14 days before the originally booked events.
  4. Bookings cancelled within 14 days of the event will receive no refund.
  5. We reserve the right to make changes to the published programme of an Event at any time, for example to timings and/or speakers if one of the advertised speakers is unable to attend. In such cases, where this happens within 14 days of the event You will not be entitled to any refund if you cancel.
  6. We reserve the right to cancel the booked Event in which case a full refund will be due or you may be offered an alternate date or Event. We accept no liability if a course cannot take place for reasons beyond Our control. If cancelled We will email or telephone You as soon as possible.
  7. For the purposes of the Data Protection Act 1998 (and any statutory modification or re-enactment of the same) attendees agree to us processing their personal data and holding the same on our databases, see our Privacy Policy for more information on how we keep your data safe.

8.  Special arrangements

If you have a disability or medical condition that require special arrangements to be made, please notify Us of Your requirements when making Your booking.

9. Price changes

Prices are liable to change at any time, but changes will not affect bookings in respect of which We have already sent You a Booking Confirmation, except in cases of obvious error.

10. On site

You are liable for any loss or damage which You may cause to Our premises and agree to adhere to all housekeeping rules, procedures and policies (including policies as to behaviour and conduct) that may be in place at any venue from time to time.

Event attendees shall be required to keep their personal belongings with them at all times and We accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on Our premises or at external venues save for any damage caused by Our negligence in which circumstances Our liability shall be limited to the amount of Our insurance for such losses. We will not be responsible to You or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from Our actions or the actions of Our sub-contractors or agents, is consequential or was not reasonably foreseeable to both You and Us when the Contract was formed.

11. Publicity

We may use photographs taken at Events in publicity and marketing materials, including use on Our Site. Your attendance at an Event may mean that You are featured in such photographs and You are deemed not to object to the taking of such photographs as detailed above. If You do not wish to be included in any photograph, please notify the photographer at the relevant Event prior to the photographs being taken.

12. Events outside Our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under a Contract that is caused by events outside Our reasonable control (“Force Majeure Event”) which includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes in particular (without limitation): strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and/or the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.

13. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.  The version published on our website is the current version and the one to which we adhere.



Cancellation Form


To: Hanwell Wine Estate, Melton Road, Hickling Pastures, Melton Mowbray LE14 3QG, info@hanwellwine.co.uk, www.hanwellwine.co.uk

I hereby give you notice that I wish to cancel my contract for the sale of the following goods and/or for the supply of the following services:

Ordered on:
Order/Booking number:
Your Name:
Your Address:
Your Signature:

(only required if form is to be sent by post)

Today’s Date:

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