Frequently Asked Questions about Online Orders

We believe in quality and want our products to arrive with you in perfect condition

Shipment & Delivery

We have carefully selected a courier with a good reputation for delivering wine bottles to customers with the greatest of care.  Your order will be placed in strong double walled cardboard boxes with separators, labelled and collected from the vineyard to be delivered to you the next day.

Alternatively, you can come to the vineyard directly to collect your wines.

From order to delivery it’s usually 5 working days.

  • Order ThursdayFriday or Saturday for delivery on Wednesday.
  • Order Sunday for delivery on Thursday
  • Order Monday for delivery on Friday
  • Order Tuesday for delivery on Monday
  • Order Wednesday for delivery on Tuesday

At Christmas when the delivery network is very busy it will be longer, to ensure your wine is with you in time for Christmas please order by 15th December latest.

If your order is late, please use the tracking parcel service, the link and reference number have been sent to you in your shipment confirmation email.

Email info@hanwellwine.co.uk

Phone 01949 81393

If your order is late, please use the tracking parcel service, the link and reference number have been sent to you in your shipment confirmation email.

Apologies we do not ship internationally.

Do not return broken bottles.

You must notify us within 24 hours of delivery if you intend to return any product/s.

Please return products to Hanwell Wine Estate, Melton Road, Hickling Pastures, LE14 3QG

Return postage must be paid by you in full. Please re-use the packaging the wine arrived in and wrap bottles well.  We suggest using a courier such as APC who is expert in handling glass.

Payments & Refunds

We have carefully selected a courier with a good reputation for delivering wine bottles to customers with the greatest of care.  Your order will be placed in strong double walled cardboard boxes with separators, labelled and collected from the vineyard to be delivered to you the next day.

Alternatively, you can come to the vineyard directly to collect your wines.

From order to delivery it’s usually 5 working days.

  • Order ThursdayFriday or Saturday for delivery on Wednesday.
  • Order Sunday for delivery on Thursday
  • Order Monday for delivery on Friday
  • Order Tuesday for delivery on Monday
  • Order Wednesday for delivery on Tuesday

At Christmas when the delivery network is very busy it will be longer, to ensure your wine is with you in time for Christmas please order by 15th December latest.

If your order is late, please use the tracking parcel service, the link and reference number have been sent to you in your shipment confirmation email.

Email info@hanwellwine.co.uk

Phone 01949 81393

If your order is late, please use the tracking parcel service, the link and reference number have been sent to you in your shipment confirmation email.

Apologies we do not ship internationally.

Do not return broken bottles.

You must notify us within 24 hours of delivery if you intend to return any product/s.

Please return products to Hanwell Wine Estate, Melton Road, Hickling Pastures, LE14 3QG

Return postage must be paid by you in full. Please re-use the packaging the wine arrived in and wrap bottles well.  We suggest using a courier such as APC who is expert in handling glass.

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