Terms and Conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
For your order of wine from Hanwell Wine Estate to be fulfilled you must agree to our terms and conditions. By registering on the website or purchasing through it you are automatically agreeing to these terms and conditions.
We reserve the right to alter these terms as we see fit or as law dictates by changing the details on this page.
General terms and conditions
This site is owned and operated by Hanwell Wine Estate, Melton Road, Hickling Pastures, Melton Mowbray LE14 3QG. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at email@example.com.
- The contract between us
We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.
- Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
- Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Hanwell Wine Estate. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
- Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
- Viruses, hacking and other computer problems
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Orders are fulfilled in line with stock availability – from time to time we may need to substitute an ordered wine, if we need to do this we will inform you and substitute the product with another of equal or greater value based on Recommended Retail Price.
- Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. All prices are quoted in GB pounds sterling.
We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. In the event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown.
- Payment terms
We will take payment upon receipt of your order from your credit or debit card or your paypal account. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
- Cancellation rights
10.1 Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5).
10.2 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment or payment nature.
10.3 In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are accommodation, transport of goods, catering or services related to leisure activities (if the contract provides for a specific date or period of performance).
10.4 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post, fax or e-mail).
10.5 If you require us to begin the services within the Cancellation Period we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.
- Cancellation by us
11.1 We reserve the right not to process your order if:
11.1.1 We have insufficient staff or resources to deliver the services you have ordered;
11.1.2 We do not provide services to your area or Country; or
11.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error; or
11.1.4 Your order is for wine and we have reason to believe you are under 18 years old.
11.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card/paypal account as soon as possible, but in any event within 14 days.
12.1 We use an excellent courier who will require a signature on delivery, if you are unlikely to be home you might prefer to use your work address. Alternatively, they may leave a card leading to possible delays or, in the worst case, having to collect from your nearest depot. In the unlikely event that delivery is delayed, due to no fault of our own, we cannot accept responsibility.
12.2 We take no responsibility for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control.
12.3 For deliveries outside of mainland UK, (including to the Highlands, Islands & Ireland) there is a specific delivery charge – this option must be selected or your order will be cancelled.
12.4 For orders of wine, our couriers reserve the right to refuse delivery if they believe the recipient is under the legal age to drink alcohol – they are within their rights to ask for identification to prove age of the person signing for the delivery. The only accepted forms of identification are: PASS approved ID card (http://www.pass-scheme.org.uk/), Photo Driving Licence or Passport.
12.5 Once the order has been delivered, according to your original delivery instructions, it becomes the recipient’s responsibility. This does not affect your rights under the consumer protection Act.
13.1 If some or all of the bottles of wine are broken or spoiled when they are delivered you should notify us as soon as possible. Photographic evidence of the breakage is required and must be emailed at the time of complaint. Email pictures to firstname.lastname@example.org
13.2 You must notify us of all wines which are due to be returned for any of the reasons stated in these terms within 24 hours from delivery of the wine.
- Age restricted products
We at Hanwell Wine Estate enforce Challenge 25. If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over when you buy alcohol. If you are under 18 you are committing an offence if you attempt to buy alcohol.
- If there is a problem
15.1 If you have any questions or complaints about the services please contact us. You can do so at email@example.com. At Hanwell Wine Estate we aim to deal with all enquiries fairly & confidentially. Most issues are resolved immediately, but where if this is not possible, we will keep you informed about progress until resolution.
15.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
16.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Hanwell Wine Estate, Melton Road, Hickling Pastures, Melton Mowbray LE14 3QG and all notices from us to you will be displayed on our website www.hanwellwine.co.uk from time to time.
- Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
- Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
To: Hanwell Wine Estate, Melton Road, Hickling Pastures, Melton Mowbray LE14 3QG, firstname.lastname@example.org, www.hanwellwine.co.uk
I hereby give you notice that I wish to cancel my contract for the sale of the following goods and/or for the supply of the following services:
(only required if form is to be sent by post)